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Our guarantee policy and Return Policy

HeyCafé grinders are distributed in over 30 countries around the world and have received numerous safety and sanitation certificates such as ETL, NSF Gs and others. Our Standard Warranties is including one (two, in some countries) complete warranty for parts and product.

 

HeyCafé   offers customers assurance through competitive warranties. To review or download a copy of your product warranty visit our Standard Warranties page. To renew or enhance your warranty contact a HeyCafé   representative at +86 21 36522318 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

HeyCafé  Services and Plans

 

HeyCafé  suite of professional services and plans offer professional support for installation, maintenance and repair of your HeyCafé  product(s). Our Product Service Plans and Professional Services provide flexibility ensuring optimal support.

Product Service Plans

HeyCafé  products are designed to last, but should you have a problem, rest assured - you will be covered. More than an extended warranty, HeyCafé  product service plans protect your investment, minimize downtime and eliminate uncertainty.

 

Coverage

•100% coverage on parts

•Genuine factory parts replacement shipped in advance

•Up to three years of coverage available

•Replaces standard warranty - Protection starts day one

 

 

Availability

•Plans offered on HeyCafé  full line of Grinders

•Custom plans upon request

•Renewal plans also available

 

Professional Services

Proper set-up and ongoing maintenance can extend and enhance the life of a grinder. Hey Cafe professional services provide access to HeyCafé's global network of dedicated technicians trained to ensure your system is installed, maintained and repaired to optimal standards.

Services Offered (through your dealer)

•Installation 

•Preventative maintenance

•On-site repair

•On-site training

HeyCafé understands not all of our customers require the same support. To learn more about service plan options contact a HeyCafe local dealer or representative at +86-+86 21 36522318 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Repair Services

With nearly 10 years in the grinders industry, HeyCafé  has built a wealth of knowledge that delivers advantages not only in manufacturing, but in repairing grinders. All repairs are completed by HeyCafé  professionals dedicated to repairing products quickly, with care and experience.

 

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